Refund policy

Last Updated: August 2026

At Elegant Clothing Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns only if the following conditions are met:

  • The return request is made within 7 days of receiving your order.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The product is not damaged due to customer misuse.

Products that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used or washed.
  • Items without original packaging or tags.
  • Products damaged after delivery.
  • Sale or clearance items (unless received damaged or incorrect).

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect item
  • A defective product

Please contact us within 48 hours of receiving your order.

Kindly provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the packaging

Our team will review your request and provide a suitable resolution.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method where applicable.
  • If Cash on Delivery (COD) was used, our team will contact you regarding the refund process.

Shipping charges are non-refundable, except in cases where we shipped the wrong or damaged product.

Exchanges

We offer exchanges for:

  • Wrong item received
  • Damaged products
  • Manufacturing defects

Exchange requests must be submitted within 7 days of delivery.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request cancellation, please contact us as soon as possible.

Return Shipping

If the return is due to:

  • Our mistake
  • A damaged product
  • A wrong item sent

We will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping charges.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Elegant Clothing Store

Phone: +92 318 3553080

Email: contactelegantclothing.store@gmail.com

We aim to respond to all inquiries within 24 business hours.

Thank you for shopping with Elegant Clothing Store. We appreciate your trust and look forward to serving you with premium fashion and exceptional customer service.